Terms of service

General Terms and Conditions of Delivery – Baby Kids BV

www.nanitnl.nl

www.babybrezza.nl

www.sentipure.nl

Table of Contents

Article 1 – Definitions

Article 2 – Identity of the Trader

Article 3 – Applicability

Article 4 – The Sales Agreement

Article 5 – Right of Withdrawal

Article 6 – Exclusion of Withdrawal

Article 7 – Prices

Article 8 – Conformity and Warranty

Article 9 – Delivery and Performance

Article 10 – Continuous Performance Agreements

Article 11 – Payment

Article 12 – Complaints Procedure

Article 13 – Disputes

Article 14 – Additional or Deviating Provisions

Article 15 – EU Data Act Disclosure (Applicable to Nanit Products Only)

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

Withdrawal Period: The period of 14 days during which a Consumer may exercise their right of withdrawal.

Consumer: A natural person acting for purposes outside their trade, business, craft, or profession.

Day: Calendar day.

Trader: Baby Kids BV.

Continuous Performance Agreement: An agreement under which the parties undertake to perform one or more obligations on a continuous basis for a fixed or indefinite period.

Durable Data Carrier: Any instrument that enables a party to store information addressed personally to them in a way that allows future access for a period appropriate to the purpose of the information and permits the unchanged reproduction of the stored information.

Right of Withdrawal: The possibility for a Consumer to cancel the purchase during the Withdrawal Period.

Model Withdrawal Form: The model withdrawal form made available on the Baby Kids BV website that may be used by a Consumer to exercise their right of withdrawal.

Distance Agreement: An agreement concluded between parties within an organised system for distance sales or services, without the simultaneous physical presence of the Trader and the other party, and whereby exclusive use is made of one or more means of distance communication up to and including the moment the agreement is concluded.

Terms and Conditions: These General Terms and Conditions.

Article 2 – Identity of the Trader

Baby Kids BV

Professor W.H. Keesomlaan 12

1183 DJ Amstelveen

The Netherlands

T: +31 (0)85 060 2263

E: info@babykids.nl

Chamber of Commerce: 93732279

VAT Number: NL866507917B01

Article 3 – Applicability

  1. Every sale, every order related thereto, and all quotations issued in connection therewith shall be governed by these Terms and Conditions.

  2. These Terms and Conditions shall be made available before or at the conclusion of the sales agreement. In the case of agreements concluded electronically, the Terms and Conditions shall be provided electronically in an accessible manner.

  3. If it is not reasonably possible to provide the Terms and Conditions in the manner described above, they shall be sent free of charge and as soon as possible upon request.

  4. The Terms and Conditions are also available on the Trader's websites:

https://nanitnl.nl/policies/terms-of-service

https://babybrezza.nl/policies/terms-of-service

  1. These Terms and Conditions shall prevail over any other conditions, including specific product and/or service conditions.

  2. If any provision of these Terms and Conditions is declared void, invalid, unenforceable, or otherwise does not form part of the sales agreement, the remaining provisions shall remain in full force and effect. In such case, the Trader shall be entitled to replace the invalid provision with a comparable valid provision.

  3. In the event of uncertainty regarding the interpretation or scope of these Terms and Conditions, the parties shall consult with one another.

Article 4 – The Sales Agreement

  1. A sales agreement is concluded through an offer and its acceptance.

  2. The Trader may revoke any offer unless a specific validity period is stated in the offer or the offer has already been accepted.

  3. The Trader may modify or withdraw any offer explicitly stated to be non-binding. Following acceptance of a non-binding offer, the Trader may still amend or withdraw the offer, provided this is done without delay.

  4. If the Trader fails to amend or withdraw such offer without delay, the offer shall be deemed accepted and a sales agreement shall be considered concluded.

  5. The offer shall clearly and comprehensibly contain information regarding, among other things:

  • The main characteristics of the goods or services;

  • The total price of the goods or services, including taxes;

  • If the price cannot reasonably be calculated in advance, the method of calculating the price;

  • Any additional shipping, delivery, postal, or other costs;

  • The duration of the agreement, where applicable;

  • The conditions for terminating agreements of indefinite duration or agreements that are automatically renewed;

  • The Consumer’s right of withdrawal.

  1. Acceptance made electronically shall be confirmed by the Trader without undue delay.

  2. The Trader shall take appropriate technical and organisational measures to secure electronic data in agreements concluded electronically.

  3. Ownership of the goods shall remain with the Trader until full payment of the purchase price has been received.

  4. If the Trader has reasonable grounds to doubt the Buyer’s ability or willingness to fulfil the agreement, the Trader shall be entitled to refuse or cancel an order, or to conclude the agreement subject to special conditions.

  5. In such circumstances, the Trader may request additional security and may refuse to conclude the agreement if such security is not provided.

  6. The Trader shall not be liable for printing, typographical, or clerical errors and shall not be obliged to honour agreements based on such errors.

Article 5 – Right of Withdrawal

Delivery of Products

  1. When purchasing goods, a Consumer has the right to withdraw from the agreement without giving any reason within 14 days after delivery of the goods.

  2. During the withdrawal period, the Consumer shall handle the goods and accessories with care. The Consumer shall only inspect the goods to the extent necessary to determine whether they wish to exercise their right of withdrawal.

  3. A Consumer exercising the right of withdrawal shall return the goods, including all supplied accessories and, where reasonably possible, in their original condition, in accordance with the instructions provided by the Trader.

  4. A Consumer wishing to exercise the right of withdrawal must clearly notify the Trader of this intention. The Consumer may also use the Model Withdrawal Form available on the websites of Baby Kids BV (www.babybrezza.nl and www.nanitnl.nl).

  5. The Trader shall confirm receipt of the withdrawal request without undue delay.

  6. The Consumer may claim a refund only after proving that the goods have been returned or once the Trader has received the returned goods.

  7. In either case, the Trader shall reimburse all payments received from the Consumer relating to the agreement within 14 days.

  8. The direct costs of returning the goods shall be borne by the Consumer.

  9. If the Consumer has handled or used the goods beyond what was necessary to assess them, the Consumer shall be liable for any reduction in value resulting therefrom.

Delivery of Services

  1. For services, the Consumer has the right to withdraw from the agreement without giving any reason within at least 14 days from the date the agreement is concluded.

  2. To exercise the right of withdrawal, the Consumer shall follow the reasonable and clear instructions provided by the Trader with the offer and/or at the latest upon delivery of the service.

Article 6 – Exclusion of the Right of Withdrawal

The Consumer’s right of withdrawal is excluded in the following cases:

  1. Products that have been manufactured or modified according to the Consumer’s specifications.
  2. Products which, by their nature, cannot be returned.
  3. Products that are liable to deteriorate or expire rapidly.
  4. Products whose price is subject to fluctuations in the financial market over which the Trader has no control.
  5. Individual newspapers and magazines.
  6. Audio and video recordings and computer software where the Consumer has broken the seal.
  7. Hygienic products where the Consumer has broken the seal.

Article 7 – Prices

  1. During the validity period stated in the offer, the prices of the products and/or services offered shall not be increased, except for price changes resulting from changes in VAT rates.
  2. By way of exception to the previous paragraph, the Trader may offer products or services whose prices are subject to fluctuations in the financial market and over which the Trader has no control. Such dependency on fluctuations and the fact that any stated prices are indicative prices shall be clearly mentioned in the offer.
  3. All prices stated in offers for products or services include VAT unless stated otherwise.

Article 8 – Conformity and Warranty

  1. The delivered product must conform to the agreement.
  2. A product does not conform to the agreement if, taking into account the nature of the product and the statements made by the Trader about it, it does not possess the characteristics that the Buyer could reasonably expect under the agreement.
  3. The Buyer may expect that the product possesses the characteristics necessary for normal use and any special use provided for in the agreement.
  4. The Buyer may no longer invoke non-conformity if they fail to notify the Trader within a reasonable period after discovering, or reasonably should have discovered, the defect.
  5. If the Buyer does not complain within a reasonable period, the Buyer loses the right to invoke the alleged defect and pursue available remedies.
  6. In the event of a defective product, the Buyer is entitled to repair or replacement.
  7. In the event of a serious breach justifying termination, the Buyer is entitled to terminate the sales agreement immediately.
  8. Instructional videos and/or advertising materials displayed on the Trader’s website are intended solely to inform Buyers about the functionality of the products sold by the Trader. Such materials do not constitute a warranty of any kind.
  9. Any warranty provided by the Trader shall become void if:
    • The Buyer has modified the delivered product themselves;
    • The product has been repaired by a third party;
    • The product has been damaged due to the Buyer’s actions or negligence;
    • The product has been used carelessly;
    • The product has been used contrary to the Trader’s instructions or the instructions on the packaging;
    • The defect is wholly or partly caused by government regulations concerning the nature or quality of the materials used.

Article 9 – Delivery and Performance

  1. The Trader shall exercise the utmost care when receiving and executing orders for products and when assessing applications for services.
  2. Purchased goods shall be delivered to the delivery address provided by the Buyer.
  3. The Trader reserves the right to refuse an order if the Buyer provides a delivery address to which the Trader, for its own reasons, does not wish to deliver. In such a case, the Buyer shall be given the opportunity to provide an alternative delivery address.
  4. The Trader shall dispatch orders as quickly as reasonably possible and no later than within 30 days, unless a different delivery period has been agreed between the parties.
  5. If delivery is significantly delayed or cannot take place for any reason, the Trader shall inform the Buyer within a reasonable period.
  6. All delivery times are indicative only. The Buyer cannot derive any rights from stated delivery periods.
  7. Exceeding a delivery period shall not entitle the Buyer to compensation or termination unless otherwise required by mandatory law.
  8. If delivery of an ordered product proves impossible, the Trader shall make reasonable efforts to provide a replacement product.
  9. In the event a replacement product is supplied and subsequently returned, the costs of return shipment shall be borne by the Trader.

Article 10 – Continuous Performance Agreements

Termination

  1. A Buyer may terminate an agreement concluded for an indefinite period and relating to the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
  2. A Buyer may terminate an agreement concluded for a fixed period and relating to the regular delivery of products (including electricity) or services at any time at the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.

Renewal

  1. A fixed-term agreement for the regular delivery of products (including electricity) or services may not be automatically renewed or extended for a new fixed term.
  2. By way of exception, a fixed-term agreement for the regular delivery of daily newspapers, newspapers, weekly publications, and magazines may be automatically renewed for a period of up to three months, provided the Buyer may terminate the renewed agreement at the end of the renewal period with a notice period of no more than one month.
  3. A fixed-term agreement for the regular delivery of products or services may only be automatically renewed for an indefinite period if the Buyer may terminate the agreement at any time with a notice period of no more than one month.
  4. In the case of agreements relating to the regular delivery of newspapers, news publications, weekly publications, or magazines less than once per month, a notice period of no more than three months may apply.
  5. Trial subscriptions or introductory subscriptions for newspapers, news publications, weekly publications, or magazines shall not be automatically renewed and shall end automatically upon expiration of the trial period.

Duration

  1. If an agreement has a duration of more than one year, the Buyer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness prevent termination before the agreed term has expired.

Article 11 – Payment

  1. The Buyer shall pay all amounts due under the sales agreement within 14 calendar days.
  2. In the case of services, the Buyer shall make payment within 7 days after the conclusion of the agreement.
  3. The Buyer is obliged to notify the Trader immediately of any inaccuracies in payment details provided or stated.

Article 12 – Complaints Procedure

  1. In the event of a complaint, the Buyer shall contact the Trader in accordance with the complaints procedure published on the Trader’s website.
  2. The Trader is not affiliated with any disputes committee.
  3. If the Buyer and the Trader are unable to reach an agreement regarding the handling of a complaint, the Buyer is entitled to submit the matter to the competent court.

Article 13 – Disputes

  1. Agreements between the Trader and the Buyer to which these Terms and Conditions apply shall be governed exclusively by Dutch law.
  2. This shall also apply where the Buyer resides outside the Netherlands.
  3. The United Nations Convention on Contracts for the International Sale of Goods (CISG / Vienna Sales Convention) shall not apply.

Article 14 – Additional or Deviating Provisions

  1. Any additional provisions or provisions deviating from these Terms and Conditions may not be to the detriment of the Buyer.
  2. Such provisions must be recorded in writing or made available in such a manner that they can be stored by the Buyer on a durable data carrier in an accessible way.

Article 15 – EU Data Act Disclosure (Applicable to Nanit Products Only)

The European Data Act gives users of connected products greater control over their data. Below you will find Nanit’s official EU Data Act Disclosure.

Official Nanit EU Data Act Disclosure

This document explains:

  • What data is collected by Nanit products and services;
  • How you can access this data;
  • How you can request that data be shared with third parties;
  • What rights you have as a user within the European Union.

Last updated: June 2026

Official Nanit EU Data Act Disclosure

The official EU Data Act Disclosure is incorporated into these Terms and Conditions and applies exclusively to eligible Nanit connected products and related services as defined by Nanit.