Nanit is a smart baby monitor that uses a camera and app to track your baby’s sleep, provide real-time video and deliver personalised insights to help improve sleep routines.

Many parents find Nanit valuable for the peace of mind and sleep insights it provides. Features like sleep tracking, real-time alerts and personalised guidance help you better understand and support your baby’s sleep.

Yes, Nanit is designed with safety in mind and can be used from birth when set up correctly according to safe sleep guidelines.

Sleep needs vary by age, but newborns typically need 14–17 hours per day, while older babies need around 12–15 hours including naps.

Frequent waking is normal, especially in younger babies. It can be due to hunger, developmental changes or sleep cycles.

Yes, healthy sleep supports brain development, growth and overall wellbeing in babies.

Common signs include irritability, difficulty settling, short naps and frequent night waking.

Nanit offers live HD video, night vision, sleep tracking, sound and motion alerts, and access to sleep insights through the Nanit app.

Nanit requires a WiFi connection to stream video, send alerts and provide sleep insights through the app.

Yes — Nanit uses Wi-Fi to stream video, audio, and data to your app. If Wi-Fi drops out temporarily, essential local tracking continues.

Yes — Nanit offers a limited warranty for authorised purchases.

Nanit uses computer vision technology to detect subtle breathing motion when your baby is wearing Nanit Breathing Wear, without the need for sensors or wires.

Yes, Nanit Breathing Wear is designed to be worn comfortably and works with the camera to monitor breathing motion safely when used as directed.

Yes, Nanit Breathing Wear is required to enable breathing motion monitoring.

Nanit Sleep Coach provides personalised, expert-backed guidance based on your baby’s sleep data to help improve sleep routines.

Nanit provides insights and recommendations that can help you understand sleep patterns and build better routines over time.

Your Nanit camera may be offline due to Wi-Fi issues, power interruptions, or app connectivity problems.

To improve video quality:

• Ensure strong Wi-Fi signal
• Reduce interference
• Clean the camera lens

Check your notification settings, internet connection, and app permissions to ensure alerts are enabled.

No subscription is required for core features like live view, sound/motion alerts, background audio, and environmental tracking. Subscription plans (Insights, Memories, Milestones) unlock enhanced analytics and memory features.

Membership includes sleep tracking, personalised insights, video history, sleep coaching and more advanced features within the app.

Yes, Nanit allows multiple users to securely access the camera feed through the app.

We offer free shipping within Germany, Austria, the Netherlands, Belgium, and Luxembourg for orders over €50. For orders under €50, a shipping fee of €7.95 applies.

Please note: free shipping does not apply to discounted items.

For shipping to other EU countries (where available), the shipping cost is €13.99. For orders outside the EU, we charge €19.99.

Shipping

If you place an order on weekdays before 16:00, we will do our best to ship it the same day. Estimated delivery time is 2 to 5 work days. Your package will be shipped via GLS or PostNL. Once we have notified the shipping provider of your order, you will receive a link to track the delivery.

Please note: Due to increased demand at our shipping partners, delivery times may be longer than usual. We are doing everything we can to ensure your parcel is delivered as quickly as possible and appreciate your understanding.

If you place an order on weekdays before 16:00, we will do our best to ship it the same day. Estimated delivery time is 2 to 5 work days. Your package will be shipped via GLS or PostNL. Once we have notified the shipping provider of your order, you will receive a link to track the delivery.

Please note: Due to increased demand at our shipping partners, delivery times may be longer than usual. We are doing everything we can to ensure your parcel is delivered as quickly as possible and appreciate your understanding.

Yes — once shipped you will receive tracking details via email.

Is your product not working quite as you expected?

Please contact us first at service@nanit.de. In many cases, we can help you right away so that a return might not even be necessary.

How can you return a product?

You can easily register your return within 14 days of receipt through the Nanit return portal.

Please note that return shipping costs are at your own expense.

Alternatively, you can inform us of your decision to withdraw from this contract by means of a clear statement, such as an email to service@nanit.de or a letter sent by post to: Baby Kids B.V., Königsborner Str. 26a, 39175 Biederitz, Germany, Phone: +49 39292929989. Please note that the above address for registering a return by post is not the return address for the products.

To meet the withdrawal deadline, it is sufficient that you send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Important: Shipping is at your own risk. We recommend purchasing a return label through our return portal and keeping your proof of shipment. This way, you will receive a track & trace code and your parcel will always be traceable.

Important notice for returns from Switzerland

Please note: For returns from Switzerland, it is extremely important that the CN23 customs form is completed exactly as shown in this image. This helps avoid additional customs and clearance charges.

We can only accept and process returns that are correctly labelled and fully completed. Returns that are not properly declared as “Returned goods” will be sent back to the sender.

Do you have questions about your return?

Feel free to contact us at service@nanit.de. We’re happy to help!

Right of Withdrawal

According to the Distance Selling Regulations, as a consumer (not applicable to companies), you have the right to withdraw from the agreement within 14 days of receiving the item. To exercise your right of withdrawal, you must return the item in its original condition, as far as reasonably possible. The return shipping costs are at your expense when exercising the right of withdrawal.

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a delivery method other than the cheapest standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive the notification of your withdrawal from this contract. We will use the same means of payment for this reimbursement as you used for the initial transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

Contact customer service for a return approval and instructions — including where to send your return. Initiate a return here